In spite of all the talk about flatter, looser organisations, top down hierarchies are - and always will be - inevitable in the business world. But there are ways to make the hierarchical structure more humane for the people who work in them. This book shows how. It argues that every organization today - even those that "disguise" themselves as open or flat structures - are still hierarchies. Rather than resisting this reality, this is book offers managers realistic ways to "tame" hierarchies to make them more humane, egalitarian places to work.