Appropriate for college or university Business Communications courses that emphasize writing skills. This new fourth edition is a practical approach to letters, memos, reports, and editing including job application skills plus coverage of oral skills needed for business presentations. A running cast of characters from a life-like business provides numerous sample letters: some are models of good writing and others have problems to be corrected. Grammar and punctuation review material, complete with exercises and in-text answer key, appears in the appendices.