·    Active Helpdesk Calls – These highly interactive, engaging, almost game-like media place the student in the role of a helpdesk staffer answering computer technology questions from callers.

·    A virtual supervisor provides support to the student throughout calls

·    Assessment questions after each call provide instructors with a tool to gauge and track students’ progress

·    Sound Bytes – Brief multimedia lessons covering some of the more complex topics in computing using audio and video

·    Sound Byte Labs – Short assignments/quizzes that accompany each Sound Byte that can be used for assessment purposes

·    Sound Byte Podcasts – each Sound Byte is also available as a Podcast