In Critical Testing Processes, the author distills knowledge gained from 20 years of testing experience into twelve critical processes. These include highly visible processes by which peers and management judge competence, and mission-critical processes in which performance affects the company's profits and reputation. After each process is introduced, the author demonstrates its use through an engaging case study. Instead of cumbersome regulations, this book provides checklists-lightweight, flexible tools for implementing process-oriented testing, gathering metrics, and making incremental process changes.