This softcover text emphasizes the importance of developing effective presentation skills for use in the workplace. The ability to prepare and deliver a variety of presentations with credibility and confidence is a critical workplace skill. The workshops provided give instruction on how to understand the roles of presenters and listeners, prepare and organize content for a presentation, analyze an audience, use persuasion strategies, and understand strategies for overcoming communication apprehension. Multimedia components enhance the impact of the workshops so users can complete a variety of exercises on the computer, watch video footage of people effectively communicating on the job, and use the Internet to conduct further research.