Winner of the 2005 Shingo Prize for Excellence in Manufacturing Research , Beau Keyte and Drew Locher's The Complete Lean Enterprise: Value Stream Mapping for Administrative and Office Processes , offers a step-by-step approach to applying lean initiatives to the administrative and office environment. Written for leaders looking to improve production support activities within their order-to-cash value stream, this volume provides a valuable tool for applying value stream mapping (VSM) to non-production areas. It helps identify office wastes, establish performance metrics, and speed up administrative workflow, so as to improve office efficiency.