Meeting Excellence is a comprehensive resource that provides a wide range of ready-to-use tools that have been developed and tested by a meeting initiative within Novartis Pharmaceuticals. It is based on years of research observing team meetings, examining existing meeting documents, and conducting a number of intensive individual interviews in the U.S. and Europe. This important book offers the information and tools needed to prepare, facilitate, and follow up on all your meetings. Step by step, Meeting Excellence shows how to



Create an action-focused meeting agenda
Ensure that everyone participates in discussion
Deal with disruptive and inattentive people
Develop a climate of trust among meeting participants
Create and deliver effective meeting presentations
Stay on track to achieve your meeting goals
Achieve clear communication during a multicultural meeting
Liven up a dreary and unproductive meeting
Close your meeting on an upbeat and positive note
Get action on team action items
Improve meeting communications with line management
Evaluate your meeting quickly and effectively
Choose among various web-based meeting tools