No.18 in The Tech Set. User experience (UX) characterizes how a person feels about using a product, system, or service. UX design incorporates the practical aspects of utility, ease of use and efficiency to make your Web design and functionality decisions with patrons in mind. This book shows you how to get there by providing hands-on steps and best practices for UX design priciples, practices, and tools to engage with patrons online and build the best Web presence for your library.