In providing the first-hand perspective of a practitioner know for both his academic rigor and his grasp of functional details, this unique work tells the complete story of healtcare revenue cycle management. Designed to improve the efficiency of managers, the book is organized by functional area to reflect the organization of most revenue cycles. In addition to first party interviews that define best practices and provide solutions to predictable but complex challenges, the author includes a wealth of relevant literature citations. He further augments the text with a glossary, information tables, flowcharts, organizational charts, sample policies, and sample position descriptions.